Customer Support

Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A context menu will open. It offers comprehensive information about all the operations that you can carry out on that particular page. Each popup appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast library of how-to videos illustrating how to use our Control Panel. They’re made for those of you who would like to see how things are getting done instead of just reading articles. Thus, anyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can’t find the answer you need, have a glimpse at our comprehensive Frequently Asked Questions database, which includes questions asked by actual clients and offers real solutions. We frequently “revamp” our FAQ database with new entries in order to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can’t find the solution you are looking for in the FAQ database either, you can touch base with our excellent team of support engineers available 24/7 and eager to assist you with any issue. Each support ticket you send will be answered in less than sixty minutes (the average ticket response time is only twenty mins), so you won’t have to wait a long time to get your question answered.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 276749

Sales Lines Working Hours:
Monday to Friday:
10.00 AM – 06.00 PM GMT/UK
05.00 AM – 01.00 PM EST/USA
08.00 PM – 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com